COST PLUS JUICERS RETURN POLICY
Costplus Juicers is an Internet based company that offers near wholesale prices to retail customers. Our products are extremely discounted. Due to our low profit margin we must maintain a strict return policy. Therefore, we ask that you be quite sure that what you are ordering is what you really want.
No returns will be accepted without prior authorization. We will refuse unauthorized returns. Only if you have not used the product, and not broken the manufacturer's seal on the box, will you receive authorization to return the item. All authorized equipment returns must be shipped prepaid and are subject to a 20% restocking fee. You will have 14 days from receipt of your equipment in which you may return it to Costplus Juicers for a refund. Once we receive an authorized return, a credit will be issued for the actual cost of the product minus shipping and handling costs and restocking fee. Confirmed, process orders may be subjected to a cancellation fee.
If food has come in contact with the machine, we will NOT refund any of the purchase price or shipping charges.
Juicer parts and accessories are considered a special order item, therefore they are returnable for store credit only.
Exchanges for other items may be done only if the item has not been used. All exchanges must be authorized. Store merhandise credit will be given for the purchase price only. The shipping charges will not be refunded and return shipping costs must be prepaid by the customer.
In the unlikely case you receive an item that is defective or damaged, please contact us immediately to make arrangements for exchange.
Costplus Juicers makes no warranty expressed or implied. Most of our products have a warranty. All Warranties are between the manufacturer and you the customer.
Return Policy Exceptions
FILTERS/CARTRIDGE/PARTS/ACCESSORIES – Only new, un-opened replacement filters, parts and accessories may be returned within 15 days for store credit.
SPECIAL ORDER ITEMS - Special Order Items are non returnable.
ITEMS PURCHASED WITH STORE CREDIT - Items purchased with store credit are non returnable
For more information, please e-mail us at customerservice@earthtrade.com or call us toll-free at 1-800-578-5939.
Life Ionizers Returns only
We invite you to try out our new range of LIFE ionizers and enjoy the benefits for 60 days. We are so sure that you will be satisfied with your ionizer that we offer you a 60 day* money back guarantee. If at any time in the first 60 days you wish to return your unit, we will give you a full refund, less 15% return fee, as long as your ionizer is returned in as new condition and in its original packing. "As new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs etc. The original shipping charges will be deducted and return shipping charges prepaid by the purchaser.
No return can be accepted without our prior authorization. We will refuse unauthorized returns.
All Sales are final and there are no returns on merchandise purchased wholesale or through finance plans and these units still have full warranties.
Warranties:
• LIFE 3000 is one year full parts and labor
• LIFE 4000 is 3 years full parts and labor
• LIFE 5000, 7000, 7500 & 8000 are at five years full parts and labor
Warranty does not cover repairs caused by customer neglect. We provide a Free “hard water” pre-filter and housing for customers in “hard water” areas (17 grains or higher) and this must be used to provide warranty coverage in these areas, as this stops the build-up of calcium in hard water areas. Or we can supply a 5 stage reverse osmosis units for our customers in hard water areas - these are provided at less than wholesale costs. Neglect includes using the unit in a matter inconsistent with the directions in the owner's manual, as well as breakage resulting from dropping the unit or other carelessness. The warranty that is in effect at the time the machine is purchased is the one that is honored. Our warranty center is in the USA for your convenience.
We are the oldest and largest distributors of alkaline home, commercial and industrial water ionizers in North America with the finest quality service second to none. We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on 12 years of growth and happy testimonials.
A note to our international customers: Please be aware that you are responsible to pay for all international customs, government fees, levies and/or any other fees that are incurred. |
